May 24, 2018
Everyone’s journey to becoming an impact maker is different and
unique. Today, Jennifer talks with business coach Ben Brooks, the founder and CEO of Pilot,
Inc about his path from a rental car company to founding his
own digital coaching service, aimed at democratizing career
coaching. Ben provides some insights into how he has forged great
relationships, created innovative products and built up
award-winning initiatives throughout his career.
- Ben is an impact maker through and through. Jennifer asked Ben
about where his journey started and the key moments of his life
that led him to where he is today. Ben talks about his “life
statement” and his early formative days after graduating from
university working at Enterprise Rent-a-Car and Lockheed Martin.
Ben delivers some takeaways from what he learned during these years
and his mantra for approaching new problems.
- Whether its fate, destiny or just plain chance, inspiration can
arrive at the most unexpected times. Ben talks about how working
job at Oliver Wyman as a management consultant all started from
reading a quote in USA Today on a flight home. After sending off a
meticulously written letter, an ambitious slide deck, and a
Singapore Airlines A380 model airplane to the right person,
followed by a series of interviews and flights to and fro, Ben
received an offer to start the next leg of his journey.
- Sometimes a bold and targeted approach to getting noticed can
be incredibly successful. Ben tells Jennifer his thoughts on the
merits of an aggressive approach to getting your dream job and why
within the context of modern click-to-apply recruiting
technologies, makings a memorable impact is more important than
- Even in a recession Ben is a force to be reckoned with. During
his time off from Oliver Wyman, Ben turned down a job driving a
tractor in West Texas – found by his very endearing parents, and
saw an opportunity for a rotation at Wyman’s parent company Marsh
& McLennan Companies, Inc. Ben tells the story of how he ended
up as there in talent management and some of his duties in his new
role. For example, Ben created a succession risk index chart that
had top-level executives sweating bullets.
- Management consulting is an incredibly diverse field; you never
know what project, industry, or region you’ll find yourself
immersed in. Ben relays some of the greatest challenges and hurdles
he’s had to overcome and focuses on some of the key concepts, tools
and frameworks he uses to deliver results. He also tells the story
of how he got his job at Marsh LLC (insurance).
- While taking some time off, the entrepreneurial call found Ben
Brooks in the form of a mislabeled nametag at a conference. Ben
reached what he calls his fork in the road and decided to take
entrepreneurship seriously. After getting some advice from some
successful people in his life, Ben started building out a diverse
coaching business using his problem solving skills from his
management consulting background.
- With the ambitious idea of democratizing coaching, Ben founded
Pilot, Inc. with his life savings. While at first
they focused on individual sales, Ben’s team now strives to help
employers and companies cultivate and retain the best talent they
- Democratized coaching? Sounds too good to be true! Jennifer
asks Ben how exactly Pilot works and why it’s so effortless.
- Satisfaction in your career – and your life – is unique to you.
Jennifer and Ben talk about some of central drives behind Pilot and
the larger questions that Ben considers instrumental in finding
your own definition of satisfaction.
- We know all about the journey of Ben Brooks but what does
satisfaction look like for him? Jennifer asks Ben to shine the
light on himself and talk about what drives him as an impact maker.
Ben shares some stories about how Pilot has changed people’s lives
for the better.
- In the workplace, LGBTQIA individuals face adversity in all
sorts of different ways. Ben talks about his experience navigating
his career path as a gay man and the beginning of his trailblazing
diversity and HR efforts at Oliver Wyman that have won various
industry awards. He also talks about his contributions towards
repealing the military’s Don’t Ask, Don’t Tell policy and the
potential for creating change by taking a risk and leveraging your
identity while in key positions.
- Ben’s secret? Meditation. Ben gives Jennifer a peek into how he
prioritizes self-awareness and being present so that when the wrong
nametag comes along, he’s ready to step into the role that’s truly
right for him.
Find Ben Brooks:
What Color Is Your Parachute? 2017: A Practical Manual for
Job-Hunters and Career-Changers
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